FitPortal is built and run by a hands-on team — your email lands in front of the people who wrote the code, not a ticket queue.
Email [email protected] from your account email and include your gym or business name. Screenshots help.
We aim to reply within 1 business day, and same-day for anything blocking you or your clients from training. Outages are worked on immediately, around the clock.
Data is hosted in the EU with continuous point-in-time backups. You can export or permanently delete your data at any time from Settings, no email required.
Found a vulnerability? Email us with "SECURITY" in the subject line — those reports jump every queue.