Contact FitPortal about account access, billing or technical problems. Include the details below so your issue can be investigated.
Email [email protected] from your account email and include your gym or business name. Include the affected page, approximate time and any error message. Remove client information from screenshots and never send passwords, access codes or full payment-card details.
State whether the problem prevents signing in, delivering a workout or confirming a payment. If you may already have been charged, include the purchase reference and avoid starting another purchase until the payment has been checked.
Use Settings to request a data export or account deletion and check your deletion request status. A request does not immediately erase every record or cancel a subscription. Business closure, billing, storage and required retained records must be reviewed before deletion is confirmed.
Found a vulnerability? Email us with "SECURITY" in the subject line. Describe the affected page and how to reproduce the issue without including other customers’ private data.